[Kmacdoug81]

Hi,
My FIL lives about 45 minutes outside of Nashville, to the Northeast. He has an AGT on order and I have some questions that I feel like he hasn’t asked yet. Most importantly, where and how, will the service process work? It doesn’t appear that there are any service centers nearby, so it seems unwise to spend that kind of money for something that may present loads of problems getting anything out of the ordinary serviced. It seems like other areas of the country are covered (CA, FL etc) but definitely not TN. Am I wrong? He’s 91 and I just feel like he needs to be clearer about these things. Thank you in advance for any information that you may offer.

 

[steveinarizona]

Hi,
My FIL lives about 45 minutes outside of Nashville, to the Northeast. He has an AGT on order and I have some questions that I feel like he hasn’t asked yet. Most importantly, where and how, will the service process work? It doesn’t appear that there are any service centers nearby, so it seems unwise to spend that kind of money for something that may present loads of problems getting anything out of the ordinary serviced. It seems like other areas of the country are covered (CA, FL etc) but definitely not TN. Am I wrong? He’s 91 and I just feel like he needs to be clearer about these things. Thank you in advance for any information that you may offer.

Wow. 91. Good for him. They have service vans that travel around. If you search through this forum (or the other one...Lucid owners...you will see others in this situation.

Don't get me wrong; I am old (77!). But is a new car with all new and sometimes not working technology a good fit for a 91 year old person?

My current DD is a PHEV (BMW 530e). Something like this might be a better choice for him. Still can drive in pure electric if he is doing short local trips but it will operate like the cars he has been driving for 70 years.

 

[Kmacdoug81]

Wow. 91. Good for him. They have service vans that travel around. If you search through this forum (or the other one...Lucid owners...you will see others in this situation.

Don't get me wrong; I am old (77!). But is a new car with all new and sometimes not working technology a good fit for a 91 year old person?

My current DD is a PHEV (BMW 530e). Something like this might be a better choice for him. Still can drive in pure electric if he is doing short local trips but it will operate like the cars he has been driving for 70 years.

Thank you kindly for your response. I fully agree with you regarding his age and the appropriateness of this car. However, trying to dissuade him is fruitless. It’s all rather maddening and frustrating.

 

[Daniel2022]

Unless a repair of a defect or collision is required, EV’s require very little physical service. Tires wear out but tires can be ordered online and mounted, balanced and installed at thousands of auto shops. Software is updated OTA. Brake pads last a long long time if you are properly using regen braking which eliminates most of friction braking. No oil changes or engine tune ups!!! It is a whole different ownership experience.

 

[Kmacdoug81]

Unless a repair of a defect or collision is required, EV’s require very little physical service. Tires wear out but tires can be ordered online and mounted, balanced and installed at thousands of auto shops. Software is updated OTA. Brake pads last a long long time if you are properly using regen braking which eliminates most of friction braking. No oil changes or engine tune ups!!! It is a whole different ownership experience.

Hi Daniel, Thank you kindly for taking the time to respond. Currently my wife and I have a Model 3 and therefore understand and agree wholeheartedly with your general assessment of the service needs for an EV. In this case I am more concerned about the exceptions rather than the rule. We live in CO and if issues like a cracked windshield or anything more serious occurs we have several service centers in the area - along with lots of chargers. I also happen to be in the tech business and prefer not to be a beta tester on technology that I purchase. I believe it is an excellent automobile/computer, but I’m guessing there will be issues as the kinks are worked out. Heck, most of us are wary (or really should be) of buying any new technology auto, be it EV or gas powered. So a 91 year old man driving new technology with no brick and mortar service centers nearby, living in an area of the country that really hasn’t fully embraced EV’s yet seems a risky proposition.
Thank you again, and as I said I fully agree with your sentiment regarding the needs for repairs. It just feels like he should be more circumspect in regards to this purchase.

 

[Daniel2022]

Kmacdoug,

I now understand your concerns. As an old school former Detroit automotive engineer I spend a lot of time explaining the differences between EVs and ICEs. You already understand all of that.

I think anyone buying in to the first 10,000 units of a new automotive product should be concerned or at least aware of buying a beta-to-beta+ product. These are complex machines in terms of both hardware and software and there is no getting around that. There will be problems and unexpected problems. But ultimately either you want to be at the cutting edge of a next gen experience or not.

I’m not sure sure I would want my father, if he were alive today would be 92, to drive this vehicle. Frankly, I would opt for the safest and most reliable vehicle on the planet which is the Toyota made Lexus.

 

[Dcontorno]

The Southeast service center is in Atlanta. ITs run by Isiah and he travels to 5 1/2 states. He has been to me in NC three times (I popped two tires) and he is amazing!

 

[Kmacdoug81]

The Southeast service center is in Atlanta. ITs run by Isiah and he travels to 5 1/2 states. He has been to me in NC three times (I popped two tires) and he is amazing!

Thank you very much for the courtesy of your reply. I am pleased to hear that you have had such good experiences with your car's service. I am also pleased to say that my FIL is not going through with his purchase. It just didn't make any sense for him, for so many reasons, and he finally figured that out. Pretty incredible given his track record of not changing his (already made up) mind in the face of facts. Thank you, and to all others on this thread. I hope you all enjoy your Lucids immensely!

 

[mrgaryc16]

The Southeast service center is in Atlanta. ITs run by Isiah and he travels to 5 1/2 states. He has been to me in NC three times (I popped two tires) and he is amazing!

Thanks Dcontoro. Just read your post and also live in NC. I get my Touring in next ten days and was wondering about responsiveness.

 

[Ridgemontpointe]

I live in Nashville TN and took Delivery of my GT on December 4th. Met my Service Tech on 12/19 and found out he lives 15 minutes away. Lucid has leased space in a collision center located in The Crossings in Antioch, 5 minutes away. I hope I never need service, but if I do, I couldn’t be happier with the location and the service network Lucid is building.