So here's my backstory. I reserved 4 different Lucid Air vehicles all being different models. I was a VERY early reservation holder for the Dream Edition which I took delivery of on 11/13/2021 at the Chicago - Goose Island Delivery Center. I also reserved an Air GT shortly after it was available to reserve on the website. I took delivery of the my Air GT on 10/25/22 also at the Chicago - Goose Island Delivery Center. In addition to those two I reserved the Touring model shortly after it was available to reserve on the Lucid site which required a refundable $1K deposit. And then within a minute after Sapphire was posted and available to reserve I placed a $25K deposit on that one as well.
Although I had no initial plans on selling the Dream Edition I had received an offer I couldn't refuse knowing that the Air GT was basically the same thing minus a few minor cosmetics and slightly decreased range and HP which I was fine with knowing that the Air GT was $30K less and was going to be delivered around late Q3 or early Q4 of 2022 in which it was. Since having this GT I've had numerous issues with it and it seems Service could care less about making things right and getting these issues addressed in a timely manner. And so much for their STRONG PUSH on extremely high standards on QC with their vehicles both before leaving the factory and the Pre Delivery Inspection before actually being delivered to customer. When I took delivery of my Air GT the PR door soft close feature wasn't working, the DF window would roll down, but then stop about 1/2 way when rolling back up. And these were the issues that were visible and seen while I was there. I'm not going to go into all the other issues that I've discovered since taking delivery of the GT and having had it for a little over 2 months now. The point and topic of this thread is: "Has Lucid Called You To Save Your Order".
So, with all that having been said. I cancelled my Air Touring reservation and got my $1K deposit back within a week AND my Sapphire reservation (even knowing I was number 2 in the queue according to my GT Delivery Specialist) and got my $25K deposit back with one week. Now that's great and all, but having a name at Lucid (or so I thought) I was fairly certain that I would receive a call at the very least from my previous Corporate Delivery contact. But that call never came. Never mind the fact that I've got over 100K shares with them which are worth dog shit now. I was heavily invested with these guys in the early CCIV days. And I'm starting to regret this decision more and more every day. But more so because of how they're handling, or lack of handling or caring about a client that has been with them from the beginning. I believe their success is going to rely heavily on their separation from Tesla at the Customer Service level. And having experienced what I have thus far has put a very regrettable damper on my feeling towards Lucid as a Company and my current level of confidence in them as a company that's going to defy the many odds that are against them to come out the other side of this as a successful new EV company to come to the market at a time where nearly all the Legacy Automakers are finally delivering their EV's such as MB with their variety of EQ models. BMW with their i4 and now i7 which I'm starting to regret not going with instead. Audi with their E-Tron GT which is a sexy bitch except the range is horrible as well as performance. It's nearly F'n 1/2 of what the Air GT delivers. The Dream Edition is certainly double the performance and range of the E-Tron GT which is truly unbelievable. And for those that were wondering, I was mentioning cars that were already being delivered with the Lucid models. The Porsche Taycan was already being delivered before I received my Dream Edition in Nov21 which is why I didn't mention it. But now that I have mentioned it, the raw Performance of the Taycan Turbo S is truly phenomenal. I was invited to Porsche Taycan Track Day event and I wanted to buy the car right then and there. But the $220K price tag for the Turbo S simply didn't make any sense, ESPECIALLY with the horrid range that it delivers.
Anyway, sorry got off topic a bit. The bottom line is that it's been about 2 weeks since cancelling the Touring and Sapphire Reservations and I haven't received not even one F'n call, nor e-mail inquiring as to why. Which is basically saying to me that this doesn't matter to them, and therefore I will be making changes in the near future to reciprocate their lack of sense as to what it's truly going to take to keep up and stay ahead of the competition. And in my humble opinion: It's ALL going to come down to their Customer Service at the present time. They've got the Performance & Range without question and really have no competitors when it comes down to those two key components, at least not at this very moment. They've got the most range at 520 on their Dream Edition, and 1,111hp on their Dream Edition - Performance. And with the performance numbers that are out in regard to the upcoming Sapphire are truly fantastic, but $250K is a lot of Shekels to part with.
I believe at the present time they need to desperately improve their Software (Dream Drive Pro), Quality Control and STRONG concentration on First Rate Customer Service to levels that are unseen thus far. If they can dial in on those 3 key components and keep delivering their more affordable Air Pure then I think they may make it after all. And if their Gravity SUV is priced competitive and starts getting in the hands of customers by early 2024 as they're predicting then my level of confidence that they'll survive the EV Wars will be high. I wish them the best, but they have A LOT OF WORK TO DO to say the least. Good Luck Lucid...