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Discussion Starter · #1 ·
Hey all, new member here. I want to lay out my post payment experience. It’s becoming quite frustrating. I made the purchase with cash last week, and when I contacted my IDA, they’re out of town til Monday. No sweat, I’ll contact the office and see if someone else can help. Someone called my cell, which was odd since I had left my house number. (I rarely have my cell on me at home. And ringer is off, hence giving them my home number) I returned that call and got voicemail. Didn’t hear back, so I called and left another message. Nothing. I called the local studio/office since I figured they’d be involved with delivery. They took my home number and said someone would call back. They did not.

I have no problem with delays and understand there’s a process, I just want to be informed along the way. I paid 155k in cash and I hate to sound entitled, but come on. This is ridiculous. I was so excited for this car and this situation is starting to taint it.

Anyone who’s taken delivery, what’s been your experience? Is this typical or an anomaly?
 

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Discussion Starter · #2 ·
Update! I just talked to a delivery advisor and will be picking up my Lucid this Monday! This is ending well, but I hope they get better at providing information towards endgame.
 

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Hey all, new member here. I want to lay out my post payment experience. It’s becoming quite frustrating. I made the purchase with cash last week, and when I contacted my IDA, they’re out of town til Monday. No sweat, I’ll contact the office and see if someone else can help. Someone called my cell, which was odd since I had left my house number. (I rarely have my cell on me at home. And ringer is off, hence giving them my home number) I returned that call and got voicemail. Didn’t hear back, so I called and left another message. Nothing. I called the local studio/office since I figured they’d be involved with delivery. They took my home number and said someone would call back. They did not.

I have no problem with delays and understand there’s a process, I just want to be informed along the way. I paid 155k in cash and I hate to sound entitled, but come on. This is ridiculous. I was so excited for this car and this situation is starting to taint it.

Anyone who’s taken delivery, what’s been your experience? Is this typical or an anomaly?
Yeah, well I sent them the cash in early March, got the car in late March, and well yeah there wasn't a lot of communication between the two events, until the car was "tomorrow". So I'd say you had the same experience.
 

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Discussion Starter · #4 ·
Yeah, well I sent them the cash in early March, got the car in late March, and well yeah there wasn't a lot of communication between the two events, until the car was "tomorrow". So I'd say you had the same experience.
It’s all good now, I got the car today, no issues. The lack of communication just had me nervous.
 

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Just curious where you picked up the car and who your DA was?
We were told our car was at the service center almost 3 weeks ago and were ready to schedule a time to pick it up. But delay after delay and very little communication, still with no date on when we will have our car.
 

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Discussion Starter · #6 ·
Just curious where you picked up the car and who your DA was?
We were told our car was at the service center almost 3 weeks ago and were ready to schedule a time to pick it up. But delay after delay and very little communication, still with no date on when we will have our car.
I got the car in Seattle and my DA was Sophea Pang. There was 2 delays, which extended the time by 4 days. One was due to their detailer being out of town and then they found a minor issue with the dash. He was very helpful and courteous. I did get the sense that the DAs are working hard and doing what they can.
Good luck!
 

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I just got my VIN today and I agree they are clearly communication challenged as I’ve had more delivery specialists than I own pairs of shoes and only the 1st one was very responsive but unfortunately most of his responses were inaccurate. All will be forgiven when I get the car.
 

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We too have been less than impressed with the customer service. We did get our car early - as someone in our area had the same vehicle on order and was not ready to take delivery so we got a chance to take their car instead of ours which was about a month longer out. In the last 2 months before we took delivery we had 2 reps but one has been out of the office more than he has been "in" so we got more response from his fill in person. She was great the week before we took delivery, and found us the car that enabled us to take early delivery and then we had one good call after delivery that helped with a few questions....then nothing....I have several questions that are kind of urgent and she has gone silent. After texting, calling, and emailing I gave up today and called customer service which is allegedly 24/7. The guy was able to pull up our order as I was asking about the issues we found on the car when we took delivery. He said that yes there was notes of all those items, but acted surprised that no one had reached out to us yet to take care of these items. He said he would be submitting a ticket for this to get someone to call us and set up an appointment for these items. I figured paying this much for a car, especially a car that is from a new company, that they would be bending over backward to answer questions promptly. Wishful thinking I guess. :(
 
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