[vhillmd]

I love my Lucid GT. The best part of the ownership experience is that the car is well-built, luxurious, spacious, powerful and very fast! My Lucid customer service experience has been GREAT! As a start-up, I expected (and I am getting) the software foibles which in time will be worked out with the constant stream of Lucid software updates.

However, the worst and most infuriating Lucid ownership experience is the association with Electrify America (EA). I have used the EA charging network in Lakeside, Irvine (Spectrum), San Diego, Culver City, Napa, Paso Robles, and Bakersfield California, and with every charger (except Napa and Paso Robles), at least 50% of the charge machines are broken and non-functional. Charges at Lakeside, Irvine and Culver City have been broken for at least 8 weeks. While driving from Oakland to L.A., stopped with less than 50 miles of range in Bakersfield. I found 2 of the 4 chargers broken despite the EA app showing that they were "Available" I have talked with the EA service reps, but nothing seems to get done. Are other Lucid owners having the same problem.

vhillmd

 

[JohnPaul]

I know it's still early days for the EV charging infrastructure transition, but this seems to me like a much bigger problem than even the size of the charging network. In 30 years of driving, I can count on one hand the number of times I saw a gas pump out of order.
If the chargers as they're currently designed are this unreliable (and I don't think this is just an EA issue because I see it on Bjorn Nyland's videos a lot), I'm not sure we're doing anyone any favours by creating a massive fast-charging network with unreliable equipment.
Of course, none of this is to say that I have a better idea.

 

[s7davis]

That is true the EA network is not the best network right now. However, they are building new charging equipment to replace the old which is to replace all the older equipment that is not reliable. I have heard the company they are contracted with is 2 different ones I think one was SIGNET and can not remember the other. Are contracted to provide the charging stations for EA to install. These charging station should be more reliable than the older ones and since EA is getting GRANT Funding they have to ensure it is maintained as well as that is one of the stipulation to get the funding from the GOV't they need to ensure the equipment is maintained and Functioning properly to ensure smooth transition to EV's.

 

[Lucid Dreams]

I love my Lucid GT. The best part of the ownership experience is that the car is well-built, luxurious, spacious, powerful and very fast! My Lucid customer service experience has been GREAT! As a start-up, I expected (and I am getting) the software foibles which in time will be worked out with the constant stream of Lucid software updates.

However, the worst and most infuriating Lucid ownership experience is the association with Electrify America (EA). I have used the EA charging network in Lakeside, Irvine (Spectrum), San Diego, Culver City, Napa, Paso Robles, and Bakersfield California, and with every charger (except Napa and Paso Robles), at least 50% of the charge machines are broken and non-functional. Charges at Lakeside, Irvine and Culver City have been broken for at least 8 weeks. While driving from Oakland to L.A., stopped with less than 50 miles of range in Bakersfield. I found 2 of the 4 chargers broken despite the EA app showing that they were "Available" I have talked with the EA service reps, but nothing seems to get done. Are other Lucid owners having the same problem.

vhillmd

Glad to hear you're enjoying your Air so far @vhillmd! Have you tried any of the other charging networks to see what the experience is like? Or have your experiences only been with Electrify America?

 

[Lucid Dreams]

That is true the EA network is not the best network right now. However, they are building new charging equipment to replace the old which is to replace all the older equipment that is not reliable. I have heard the company they are contracted with is 2 different ones I think one was SIGNET and can not remember the other. Are contracted to provide the charging stations for EA to install. These charging station should be more reliable than the older ones and since EA is getting GRANT Funding they have to ensure it is maintained as well as that is one of the stipulation to get the funding from the GOV't they need to ensure the equipment is maintained and Functioning properly to ensure smooth transition to EV's.

Also, EA made things more confusing for charging by changing the designations for their chargers.

150 kW chargers are "Ultra-Fast" and 350 kW chargers are "Hyper-Fast".

Electrify America & Canada update their charger designations - electrive.com

Electrify America and Electrify Canada, Volkswagen's charging infrastructure subsidiaries in North America, are introducing a new labelling system on their fast-charging stations to help customers distinguish between them. The Electrify America & Canada CCS fast chargers with 150 kW capacity

www.electrive.com

 

[vhillmd]

Glad to hear you're enjoying your Air so far @vhillmd! Have you tried any of the other charging networks to see what the experience is like? Or have your experiences only been with Electrify America?

Glad to hear you're enjoying your Air so far @vhillmd! Have you tried any of the other charging networks to see what the experience is like? Or have your experiences only been with Electrify America?

Lucid Dreams,
I have considered EVgo and ChargePoint. Both, I have membership with. However, with EA, I get free charging for 3 years. Plus, despite EA poor reliability, their chargers are still very fast with my Lucid GT. I used a EVgo charger and it’s charging speed was 16 kw. Way to slow for the Lucid’s 112 kw battery. It seems that at this point, I will have keep complaining about EA until the chargers are better or hope Tesla later this year allows other EV’s use their charging system.