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My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.
 

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My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.
Lucid makes a great car. That being said, their customer service is AWFUL. Getting them on the phone is difficult. I received my car the first week of September. It is now almost Mid December and I have yet to receive my permanent registration. The 90 day temp registration has expired. I have contacted NYS DMV several times and they have no record of my VIN or any contact from Lucid. I can't get a Clean Pass sticker because NYS doesn't have any record of car. I continuously contact Lucid and they just tell me SOON. But it's over 3 months. Really ridiculous. The quality of its car won't kill this company but word of mouth on service will kill it (or require a shitload more cash from the Saudis)
 

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Lucid makes a great car. That being said, their customer service is AWFUL. Getting them on the phone is difficult. I received my car the first week of September. It is now almost Mid December and I have yet to receive my permanent registration. The 90 day temp registration has expired. I have contacted NYS DMV several times and they have no record of my VIN or any contact from Lucid. I can't get a Clean Pass sticker because NYS doesn't have any record of car. I continuously contact Lucid and they just tell me SOON. But it's over 3 months. Really ridiculous. The quality of its car won't kill this company but word of mouth on service will kill it (or require a shitload more cash from the Saudis)
 

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My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.

this is why I mention on other, if you decided buying lucid for weekend drive or local that ok. But if you decide the vehicle drive far away. You need get Tesla, remember Tesla supercharger everywhere you go.. trade the vehicle back to lcid or return it before got expire.
 

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My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.
I understand your frustration about the car breaking down being compensated for your loss. Maybe tike. Ther e is no car company that will give you a new car due to a service call. That is not refurbished. Refurbished means you bought a used product that was serviced before. And a lon states it has had 3 service calls. So it is nit that either I bought a new truck two years ago. There were three errors from defective computer chips. Missing cup holder. They simply fixed it and gave me my truck back. I would never call that a refurbished car. I suggest you sell the car and move on.
 

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Lucid makes a great car. That being said, their customer service is AWFUL. Getting them on the phone is difficult. I received my car the first week of September. It is now almost Mid December and I have yet to receive my permanent registration. The 90 day temp registration has expired. I have contacted NYS DMV several times and they have no record of my VIN or any contact from Lucid. I can't get a Clean Pass sticker because NYS doesn't have any record of car. I continuously contact Lucid and they just tell me SOON. But it's over 3 months. Really ridiculous. The quality of its car won't kill this company but word of mouth on service will kill it (or require a shitload more cash from the Saudis)
Had same issue with registration,
Multiple people took turns before solving but they did keep updating temporary tag
 

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You might have a lemon law claim but I am not sure if your claim would be in California (where you picked up the car) or Utah (where you live and intended to take the car). I suspect that your two state problem might make a lemon law claim trickier.
 

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Unfortunately I experience the same problem. It seems Lucid is well aware of this problem and the customer car rep told me not to drive the car. He said Millbrae service center will call in an hour. My Lucid just had 182 miles on it. Schedule tow to Millbrae on Tuesday. I was lucky as it happen in the Safeway parking lot when the error came warning drive system disconnected with a battery symbol even thou the car showed if had 300 miles left. Then everything went black. After 10 minutes everything started I was able to drive to my drive way when the warning came on and could not get the car into the garabage. Everything went blank then 10 minutes later was able to start the car and Place it in the garage. I will post how Lucid handles my situation.
 

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My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.
Since I have the same problem and the car I hope will be fixed In Millbrae I was wondering did you get the car back?? If so did the problem happen again. I fear taking this car back after repair as I fear the problem will happen again.
 

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Lucid makes a great car. That being said, their customer service is AWFUL. Getting them on the phone is difficult. I received my car the first week of September. It is now almost Mid December and I have yet to receive my permanent registration. The 90 day temp registration has expired. I have contacted NYS DMV several times and they have no record of my VIN or any contact from Lucid. I can't get a Clean Pass sticker because NYS doesn't have any record of car. I continuously contact Lucid and they just tell me SOON. But it's over 3 months. Really ridiculous. The quality of its car won't kill this company but word of mouth on service will kill it (or require a shitload more cash from the Saudis)
Mookie1954, Did your permanent registration ever arrive?
 

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Unfortunately I experience the same problem. It seems Lucid is well aware of this problem and the customer car rep told me not to drive the car. He said Millbrae service center will call in an hour. My Lucid just had 182 miles on it. Schedule tow to Millbrae on Tuesday. I was lucky as it happen in the Safeway parking lot when the error came warning drive system disconnected with a battery symbol even thou the car showed if had 300 miles left. Then everything went black. After 10 minutes everything started I was able to drive to my drive way when the warning came on and could not get the car into the garabage. Everything went blank then 10 minutes later was able to start the car and Place it in the garage. I will post how Lucid handles my situation.
Tomcrown, Did you get your car back, and if so, how's it been behaving? Thanks.
 

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Oh boy Soren read my discussion posts I created. Same thing has happened to me. I’m two weeks from even knowing when it’ll get done.
my yellow indicator, “Brain Warning Light” is going off about this car.
My name is Sorin and I was purchased (after two and a half waiting) my dream car a Lucid Air Grand Touring (VIN 50EA1GBA2NA003642) from Lucid Motors and the delivery day was October 10, 2022. I flew to Millbrae CA (San Francisco Area), to pick the car. After creating the account and setting the car up we waited few hours for the technician to checked out and charging the car which didn’t happened does to “a fast charger uncooperative”, the plan was to drive the brand-new car back home to Salt Lake City, UT. (750 miles away).
After 50 miles the car slowed down to 5 miles pe hours, showing the “DRIVE SYSTEM FAULT Pull Over and Contact Customer Care”. I pulled off the side of the road and I contacted the Lucid Customer Care right the way. After a “everybody out from the car!” command and a "Reset" tried by the customer care rep I was told that I can go back and continued my journey, but as soon as I put the car in Drive the same error message popped out and the car runs at a 5 mph. After few other calls to Customer Care and Road Assistance, they decided to send a tow truck to transport the car back to the dealership. To do that, took them three tries to get a tow truck and around nine more tries to get an Uber for us (my and three other members of my family) to be transported to the nearest airport, the Uber(s) never shows. I was stranded with my family in the middle of nowhere 50 miles from San Francisco for many hours until the 3rd tow truck arrived, and I took the decision to order a Lift myself witch that one (miraculously) shows up and took us the airport to come back home.
Starting that day, I tried to contact the Customer Care numerous times and I have a lot of talks with them, but nothing happened.
I had no updates about the status of my car. In the app the car shows at the Millbrae location. After 10 days I was able to talk with Service Manager David Haley (a very nice guy) and he say that my car was repaired and ready to be shipped to my location. At that time, I was taking the decision that I do not want that car anymore because the car was a “refurbish or a lemon”, not a brand-new car. So, my requests for Lucid Motors whore to have the car replaced, to get time and travel expenses refunded and compensation for frustration and sleepless nights for time that I was with no car.
The Service Manager escalates the issues and requests to upper management. For few weeks I had many talks with him, and he assured me that everything will be resolved. After six to seven weeks, the Service Manager was unable to give me any more updates.
On Nov 22 he put me in touch with the District Manager James Maddux (another nice guy). I had few calls (almost every day) with him too. The District Manager assured me that I will have my case resolved very quick. After couple days or so the District Manager told me that I was approved for all my requests by the Senior Management. After few more days, I was Informed that Senior Management wants to re-revise my case and I will be informed/updated about the decision. District Manager assured me that he makes everything he can but, he was unable to give me many updates.
On the evening of Nov 25 and I was contacted by Susanne Hachigian the Motor Vehicle Report Administrator from Lucid saying that she the one who will solve my issue within days but, after the initial call never called me back. I had a lot of calls and frustration dealing with Lucid. It takes very long time to have any updates about my case and they fail to deliver their promises. I tried to solve all these issues amiable but looks like was no way to do it.
So, at this point I decided not to do any business with Lucid. I must mention that the bank didn’t stop my payments and the next one is in a week. At this point I would like to let every potential or not Lucid customer, to be very careful about buying cars from Lucid. Now I have only one option to seek help from you guys to spread the words about my "awesome" experience that it is not over.
Hi, Sorin. Did you ever get your car back, and if you did, how has it been behaving since then? Thanks.
 
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