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Discussion Starter · #1 ·
Hi,

I always hit authentication error when I charge at EA. Lucid was telling me to use Lucid apps to start charging. I also called EA and they could not see anything wrong on their side. As soon as they gave me a free charging session manually, it charged ok at the same station. My impression is that this car should do plug&charge.

Anyone has got this working? Or everyone is using lucid apps?
 

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We just made a trip all over California and went through a bunch of different issues with EA, with that being one of them. If it doesn't start by the plug and charge then I open the Lucid app and authenticate and it worked. Another time it didn't work so we would call and ask them to reset the station.
 

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I charged my lucid about 20 times and the plug and charge only worked once. The other times I just used the app. I have paid for charging twice, because i couldn't get the app to work, and notice the KW was much higher giving me a faster charge than the free promotion. But you can't beat free.. lol
 

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We picked our Touring up last Friday evening and set off on an 850 drive the next morning. Charging, for the most part, did not go well and was very frustrating. After a very brief delivery, from the road we phoned back to a DA to inquire how to charge the car. This topic, and as we learned many other topics we needed to know, did not come up in our very short delivery process. Most of which was taken to set up two keys, and point out we had a least 6 different areas on the new car that have paint rubs and scratches. During our telephone call we were told “pull in to any EA stations, plug it in and it will charge”. That was never the case. We always received the same message from the EA charges, “unable to authenticate”. 1st charge did not begin until we had 50 minutes on the phone with Lucid Support and EA. Finally EA got us charging with a “complimentary charge”.

The next stop was a repeat of the same. About 40 minutes with Lucid Support and EA on a 3 way call to get another “complimentary charge” from EA. While we were charging a RIvian pulled in next to us and immediately charged with no telephone calls needed. He just plugged in and charged.

Our 3rd stop we parked next to a Volkswagen EV charging away. He just plugged in and began charging. We had to phone Lucid Support, and before they added EA to to the call they suggested we try to initiate the charge using the Lucid App. This procedure was not a topic in our “delivery”, as it turned out, most topics we would need to know to drive the car 850 miles also did not come up in the “delivery”. With the Lucid app working to initiate the charge, we quickly topped off. If you are wondering why we are charging so often, our Nav lost the ability to tell us where charging stations were located along our route and could not tell us where we were along the route, and of coarse then how many miles to the next charger was also missing. We had to rely on our phones and an EA app.

Our next charge was our first, and only non telephone call charge. We used the Lucid app and were able to get the charge flowing right away. A Polestar also pulled up and just plugged and began charging. After this stop our cameras quit working along with the Nav unable to provide any value to us.

The next stop was loaded with frustration. We couldn’t get Lucid on the phone. The Lucid app would feeze. Repeated opening and closing of the app did not change the results. Neither did erasing and downloading the app again. Always froze at “Set Limit”. After 23 minutes, Lucid service answered the phone, placed me on hold for another 15 minutes and then dropped the call. We tried all of EA stations while on hold with EA and Lucid. A chevy bolt quit charging and we tried that station with no success. Finally, EA answered and immediately gave us the “complimentary charge”, which charged the car very quickly. After charging, the Pilot Panel was frozen. We tried to reset it by turning on the left turn signal, locking the car, and waiting (something I read online). It worked, the Pilot panel was working and the cameras also began to work again. The Nav continued to be worthless.

Final stop New Years Eve night in Payson, AZ at a new EA fastcharger station. Same deal, “unable to authenticate” on all pumps. My wife placed a call to Lucid support, I placed a call to EA. EA answered the telephone before Lucid support and again, gave us the “complimentary charge”. We were nearly done charging when Lucid support finally answered, ”My wife had begun placing a call to Lucid support as we approached the charging stations. I placed my call to EA after we would get the “unable to authenticate”, message.

We detailed our day with the gentleman from Lucid support including the Lucid app no longer helping us in the process, along with the cameras not working/working, the sound system would not connect to our phones or music apps and would randomly work for a song or two and then not work anymore until we shut down the car and rebooted it. The Nav was of no use to us as it couldn’t locate charging stations, tell us distances along the route, or put the little triangle on the route map to show us where we were.

We explained, earlier in the day we had Lucid support on the phone for our many Nav issues. They has us pull over on the side of the road, to try a number of things in the Nav menu. Finally, we were instructed to leave the car locked on the roadside, walk away 60yds and wait 5 minutes before returning. This did not fix the Nav issues, but it did cause us much frustration.

The Nav also wanted to take us to Salt Lake City, UT in the biggest way and would continually change our route to Salt Lake City, which was not on our travel plans, nor any where near us on our travel plans.

Finally, we discussed our problem charging along with the Lucid app freezing, and our charging problem (unable to authenticate). Upon hearing about our day, the Lucid support person decided to give us a lecture on how all of the problems we were experiencing were EA problems, not Lucid problems. I kindly pointed out we had charged 2 out of 6 times that day using the Lucid app, after it froze, we were done initiating charging and back to relying on phoning EA to get a complimentary charge from them. The cameras, sound system, screens freezing, apps not working and Navigation issues are not EA’s problems. The Lecture to us continued absolving Lucid of all problems and pointing the blame to EA. At this point, the last thing I felt like we deserved from anyone connected with Lucid was a lecture placing blame on everyone but Lucid. We have owned the car for less than 24 hours and have had a lot of frustration. To be honest, I feel like we paid a hell of a lot of money for a car with a lot of problems. I am much more interested in Lucid purchasing back my car if they can’t solve all of these issues very, very quickly, rather than be lectured on EAs problems. I would have preferred something more along the lines of “I am sorry you are having so many problems with your brand new car. We will get them fixed to your satisfaction”. I wished the Lucid support gentleman a Happy New year and ended the call.

EA was very accommodating, helpful, and suggested there are some software issued with Lucid connecting with EA. I watched Volkswagens, a chevy bolt, Rivian, and a Polestar all pull up and use EA as simply as you would hope we could use EA. We did not witness any of the other makes of EVs have any problems with EA.

Lucid has a lot of software issues. (our car does) and may also have hardware problems. Whatever the charging issues with EA are, Lucid needs to fix them. An EV is nothing more than a paper weight of you can’t charge it. I would suggest this should be only software project going until they can get the problems fixed. They chose to partner with EA. Lucid is attempting to blame EA. This doesn’t really help. They are making Lucid’s problem my problem. That won’t work long for me. They need to fix their many problems, or a Lucid buy back program will become the most popular “Option” for Lucid.
 

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Hi,

I always hit authentication error when I charge at EA. Lucid was telling me to use Lucid apps to start charging. I also called EA and they could not see anything wrong on their side. As soon as they gave me a free charging session manually, it charged ok at the same station. My impression is that this car should do plug&charge.

Anyone has got this working? Or everyone is using lucid apps?
I have the same experience in North Carolina. Tried 150KW and 350KW EA stations, all quit after less than a minute. Called EA customer assistance who reset the station, no change. Gave up and called Lucid customer support from home who informed me this is an issue throughout the EA network, that "it's being worked on" but no fix date is estimated. I was informed that this issue does not affect all EA stations, but they couldn't tell me which would and which would not work. I informed them that the 3 year free supercharging is posted as a benefit, but without knowing which stations can and cannot be relied on, the whole issue of EA is worthless if not worse. I don't care to take a long trip hoping the station ahead works. I can use non-EA CCS charging stations but will not be reimbursed by Lucid for their use. This is a major concern for me.
 

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I feel your pain. I have both a Lucid GT and BMW iX and EA has huge issues systemwide. In my BMW more often than Lucid, I encounter stations that quit after 1 minute, esp at 350kw stations. Interestingly I charged rapidly in my Lucid the other day drawing 173kw at a 150kW station. Later that same week I got an authentication error at the same station. Go figure.
 

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Hi,

I always hit authentication error when I charge at EA. Lucid was telling me to use Lucid apps to start charging. I also called EA and they could not see anything wrong on their side. As soon as they gave me a free charging session manually, it charged ok at the same station. My impression is that this car should do plug&charge.

Anyone has got this working? Or everyone is using lucid apps?
I charged only once at EA. All I had to do is plug it and it immediately recognized the Lucid,and proceed with a free session.
 

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Hi, I always hit authentication error when I charge at EA. Lucid was telling me to use Lucid apps to start charging. I also called EA and they could not see anything wrong on their side. As soon as they gave me a free charging session manually, it charged ok at the same station. My impression is that this car should do plug&charge. Anyone has got this working? Or everyone is using lucid apps?
Do not use the EA app when charging. Just open port using Lucid app or through vehicle plug charging cable in car and it should authorize payment. After that it will start the charging process automatically. Your EA APP should be closed.
 

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Hi,

I always hit authentication error when I charge at EA. Lucid was telling me to use Lucid apps to start charging. I also called EA and they could not see anything wrong on their side. As soon as they gave me a free charging session manually, it charged ok at the same station. My impression is that this car should do plug&charge.

Anyone has got this working? Or everyone is using lucid apps?
You should not use the EA app. This app should be closed and you should be logged out when you start to charge you vehicle. Using the EA charger will automatically authorize your payment and start the charging session without you initiating anything once you plug it i to your vehicle port. You also do not need to use the Lucid app for charging. Vehicles VIN number is sent to EA during the charge for authorization automatically when you connect the charging cable to your vehicle.
 

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I've had my car almost a year now. EA used to work correctly but over the Christmas holiday I had problems multiple times. Something at EA broke! The last few times I had to open my Lucid app and a new authorize button appeared. That was also new, but it worked some of the time. Previously I just had to plug in. That's so much better!
 

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Discussion Starter · #13 ·
I have tried with apps closed as suggested. It does not work for me. Even with apps, I can’t see any authorization button or electrify America button to click. lucid is investigating this case and hope they can figure out what is wrong soon.
 

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I charged only once at EA but I was told that I do not need either the Lucid app or the EA App. As soon as I plugged it started charging. I had 40% when starting, and it delivered only at 60 kW so it took about 1/2 hr to get to 80%. This could be because I forgot to condition the battery on the way. I think we should all write to our congress reps because EA got billions from the government and is not delivering what it promised.
 

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I recently drove my Lucid from Detroit to Tulsa Oklahoma and didn't have any issues with EA chargers other than my initial set up of the new car. However when I tried EA chargers in Oklahoma I am not able to get them to work at all. Neither EA nor Lucid could get the charger to work at all even though the Lucid and EA apps were showing the chargers working and I could see other EV vehicles charging away at the same stations. My son would have been stranded at Bristow, Oklahoma if it wasn't for the one Francis Charger close by. At least they have taken a step in the right direction by now showing none of the EA chargers available near Tulsa and Oklahoma City vs showing available and then not working. I hope they can take care of this quickly, so they don't stain their $100,000 plus car.
 

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I, like many other recent new owners, have a similar tale of woe! Our Air GT got delivered on 12/28 and on 12/30 we left to drive cross country (San Diego to DC). Possibly foolishly but, having had a Tesla S for nearly 8 years and having had no charging problems on the road, I assumed that charging would be simple and reliable. As many others have noted, EA are a terrible partner and typically 25-50% of their chargers don’t work. We got to Bristow, OK (like Shrikantjee) and found that NONE of the 8 chargers worked. EA rebooted several of the chargers to no avail. Long, short, we limped to Vinita OK - to discover that only 1 of the 8 chargers there worked (but 1 did, fortunately). This added hours to that day’s driving and generated a lot of anxiety! Pretty sure that I’ll avoid this route back to CA in a few weeks. Clearly, EA are letting Lucid (and a lot of people) down! The car is awesome, but a lack of reliable and fast charging lets the brand down…..
 

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I have an Air Touring and an Ioniq 5. The Air is my 8th EV, so, loads of experience using public DCFC. I have an Electrify America account (and corresponding app) that I use with the I5. It works well. But I can't use my account (and app) with the Air, because the Plug and Charge tries to take over.

I'm 0/5 for attempts with Plug and Charge. I wouldn't care if it simply allowed me to override Plug and Charge so I could use my personal account to pay for the session, but it won't. I don't want to piss around on the phone for an hour to get a "free" session. I just want to get back on the road.

Getting people on the phone to solve your problem is guaranteed to take more time than it is worth.

Until then, my solution for charging "in transit" when I'm far from home and neither the Plug and Charge nor the app work around can initiate the charge session, is to simply swipe my credit card and sending the receipts to Lucid Customer service. It is far, far faster than getting someone on the phone and they have been paying up. And nothing sends a message like a bill to customer service.
 

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I have only used one EA station so far because it is close to my office. I pull up, plug in, it starts charging. I walk 50 steps to a Mexican Restaurant, eat a plate of Chili Colorado, and when I'm done the car is charged and I get an emailed receipt for $0.00. While leaving the last time, a ID-4 owner had tried to connect at three different chargers but none would authenticate with his car and his EA account. I felt bad for him because I think VW owns EA. But two Rivians, Mach-E, Ioniq 5, and a Lightning were all connected and charging just fine. Everytime I go, it is plug and play simple. I see a lot of complaints about EA and I certainly don't have much experience, but another owner I met has taken two cross-country trips and said he hasn't had any issues with charging. His only complaint is some EA stations are not in locations that are always convenient for personal pitstops. He said he has hung out in Walmart more in the last 5 months than in his whole life combined.
 
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