[Tony Alamo MD]

Very concerning two nights ago, I updated the software to the most recent then the next morning, there is a yellow warning, “drive train issue”,
upon reboot it disappeared, and just a subtle small “!” remained.
I then drove the car and called Lucid and within half a mile of my home, the car went into a “red alert” statement that the car will power down in two minutes. I pulled over immediately.
I contacted the customer service again. They talked me through another reboot.
the yelllow “!” never went away. Lucid customer service recommend that I drive it back to the house. Upon my arrival to my driveway again the car just went into the “two minute warning” and another total shut down

This is very concerning. Obviously, it’s a software glitch. T he car was Tip top until I did the upgrade the night before.
Lucid picked up the car and is currently in Las Vegas service center. We will see,
very disturbing how this car gave no notice when I went into the “force shut down”
there was no way to override it.
Had I had been on the freeway, It would’ve been a health and safety issue. As you know to do a reboot, you must walk away from the vehicle far enough to separate the key fob from the car so it goes into a deeper sleep as lucid customer service calls it.

It’s obvious that we are all first generation beta testers with this new technology. I will say, that Lucid Customer services is still excellent and they’re still making that a priority. The Las vegas service center is an A+.
I hope we get past the “beta test phase “ we are all suffering and the car needs to becomes more reliable. They are slowly downloading and giving us higher end options over time. For example, the (highway assist) function only became available this last month and the car’s been out for six months.
More to come, I’m sure

 

[evonthego]

Welcome to the forum @Tony Alamo MD.
When did you take delivery of your Air and what software version are you on?

 

[Air Head]

Very concerning two nights ago, I updated the software to the most recent then the next morning, there is a yellow warning, “drive train issue”,
upon reboot it disappeared, and just a subtle small “!” remained.
I then drove the car and called Lucid and within half a mile of my home, the car went into a “red alert” statement that the car will power down in two minutes. I pulled over immediately.
I contacted the customer service again. They talked me through another reboot.
the yelllow “!” never went away. Lucid customer service recommend that I drive it back to the house. Upon my arrival to my driveway again the car just went into the “two minute warning” and another total shut down

This is very concerning. Obviously, it’s a software glitch. T he car was Tip top until I did the upgrade the night before.
Lucid picked up the car and is currently in Las Vegas service center. We will see,
very disturbing how this car gave no notice when I went into the “force shut down”
there was no way to override it.
Had I had been on the freeway, It would’ve been a health and safety issue. As you know to do a reboot, you must walk away from the vehicle far enough to separate the key fob from the car so it goes into a deeper sleep as lucid customer service calls it.

It’s obvious that we are all first generation beta testers with this new technology. I will say, that Lucid Customer services is still excellent and they’re still making that a priority. The Las vegas service center is an A+.
I hope we get past the “beta test phase “ we are all suffering and the car needs to becomes more reliable. They are slowly downloading and giving us higher end options over time. For example, the (highway assist) function only became available this last month and the car’s been out for six months.
More to come, I’m sure

How long have you owned your Air before this happened @Tony Alamo MD? Is this the only issue you've had with it?

 

[Tony Alamo MD]

Received the car six months ago
One of the first deliveries in Nevada
and I am on the most recent update. The car is at the service center. I can’t look it up. It’s the most recent to 2.0 blah blah something update that’s available.

 

[evonthego]

Received the car six months ago
One of the first deliveries in Nevada
and I am on the most recent update. The car is at the service center. I can’t look it up. It’s the most recent to 2.0 blah blah something update that’s available.

Some of the reports on the latest updates seem promising, such as this one. But who even knows how consistent it will be across a large volume of models. Keep us posted on how things go.

https://www.engadget.com/lucid-air-ux-update-video-170046384.html

 

[Barth617]

Very concerning two nights ago, I updated the software to the most recent then the next morning, there is a yellow warning, “drive train issue”,
upon reboot it disappeared, and just a subtle small “!” remained.
I then drove the car and called Lucid and within half a mile of my home, the car went into a “red alert” statement that the car will power down in two minutes. I pulled over immediately.
I contacted the customer service again. They talked me through another reboot.
the yelllow “!” never went away. Lucid customer service recommend that I drive it back to the house. Upon my arrival to my driveway again the car just went into the “two minute warning” and another total shut down

This is very concerning. Obviously, it’s a software glitch. T he car was Tip top until I did the upgrade the night before.
Lucid picked up the car and is currently in Las Vegas service center. We will see,
very disturbing how this car gave no notice when I went into the “force shut down”
there was no way to override it.
Had I had been on the freeway, It would’ve been a health and safety issue. As you know to do a reboot, you must walk away from the vehicle far enough to separate the key fob from the car so it goes into a deeper sleep as lucid customer service calls it.

It’s obvious that we are all first generation beta testers with this new technology. I will say, that Lucid Customer services is still excellent and they’re still making that a priority. The Las vegas service center is an A+.
I hope we get past the “beta test phase “ we are all suffering and the car needs to becomes more reliable. They are slowly downloading and giving us higher end options over time. For example, the (highway assist) function only became available this last month and the car’s been out for six months.
More to come, I’m sure

Does Lucid offer loaner car?

 

[Tony Alamo MD]

Does Lucid offer loaner car?

No they did not.

 

[vkvkvk131313]

Any updates?

 

[Tony Alamo MD]

Any updates?

Nothing so far it was a holidays i don’t think they did anything to the car?

 

[deanprokop]

Can Lucid motors provide high level summary of their current quality issues along with their projected resolution dates on their Cars? The problem I see is that we are very soon going to be selling or issuing new stock to raise capital so that the Company can continue doing business the next few years. I also think we need to let wall street news outlets know that we mean business and that are working our quality issues very hard with near term resolutions in sight. I think that the upcoming stock dilution potential in the near term and unknown quality issues along with the stagnant reservations from Q3 results is hurting the stock price in the near term. My question, is why do we have to wait until the next quarter results to let investors and potential buyers know that Lucid Motors is identifying and resolving their software and hardware product engineering issues impacting business. I wish Lucid Motors the best in the future. I know they will get their quality issues under control. As a company, they appear to be headed in the right direction. However, it is the near term stock price that is really bothering me. Please, please, just a a little PR about what is being done to fix some of these near term issues would do a world of good. Also, are our reservations growing??? There is just a lot of wrong information being spread. Lucid Motors stock price should be edging up or at the ver least maintaining its value. People are shying away. I may not have this entirely right, but, I think you get the picture. Am I wrong?

 

[Plhughes]

I am waitlisted and expect a Q1 offered delivery, but am really getting concerned about reliability. Am not needing to be a beta tester and find the technology reliance on software updates that have inevitable glitches and IRQs a real concern. I value reliability over performance which is heretical I suppose, but thinking May cancel and let them keep my deposit if the reliability issues cannot be addressed.

 

[Crdgk]

I am waitlisted and expect a Q1 offered delivery, but am really getting concerned about reliability. Am not needing to be a beta tester and find the technology reliance on software updates that have inevitable glitches and IRQs a real concern. I value reliability over performance which is heretical I suppose, but thinking May cancel and let them keep my deposit if the reliability issues cannot be addressed.

I am not sure where you get the 'reliability issues information'. Vast majority of issues are wish lists to improve functionality, efficiency, rather than car reliability. Those are few and far between. Have had mine for 9 months and never "didnt work" but have had several software glitches that I just had to be patient until they were fixed. No different than the Tesla Model 3 we have had since 2018. Car is an amazing driving experience. I have had mobile out once and they flew a mechanic out to fix one issue. I'd say that is pretty darned good. With most recent user interface 2.0.x software, most of the really frustrating software problems are fixed. Lucid early buyers are rich, Type A, and vocal. Vast majority would not give up their car. They want it better. It is getting there. That does NOT mean it is bad. I challenge you to find a better EV after reviewing their forums in depth. Even the great Tesla. Finally, you will no longer be a beta tester. With 2.0, we are beyond that. New features are coming for sure but the really painful points are mostly behind us. No car is perfect. I have 2000 mi on my Air GT. Best of luck on your decision.

 

[Tony Alamo MD]

Well let me give an update….. still no car. Waiting on a battery to be shipped to location. The maintenance people are extremely polite. I truly believe they are trying to solve a problem. However, the company hasn’t reached out to me no one at a leadership or even customer service had reached out or offered anything including a loaner car etc.

I truly hope that my car is just a one off and this is not happening across the products. Obviously, if it is, they would keep this a secret.

fingers crossed.

 

[Tony Alamo MD]

OK current update
Coming up on three weeks still no car.
decide to sell the car. I’m going to take a bath on it.

all they say is that it’s a sensor which was yhe reason for them to replace my entire battery unit and the sensor attached to it.
Think about it, the car has a small little “sensor”that goes bad and the entire car shuts down with a two minute warning,
I’ve never had a gas powered car that had a catastrophic failure where you don’t have the choice to override it and at least drive yourself into a safer environment,
I’ve had the car for 10 months and it’s been away from my possession three different times for issues
they don’t have the car figured out yet. It’s too new
My advice: run, go to Tesla or stick with gas.

 

[philip]

How long have you owned your Air before this happened @Tony Alamo MD? Is this the only issue you've had with it?












sharpdetail

The car wash was a dream come true. The value and hi tech equipment was outstanding. The menu selection was off the chart. However, so many extra free services are included. Including Matt washing, staff drying your exterior windows , vacuum clean including 3 different options was remarkable.
The owner Mark praised his loyal staff and provided lots of friendly supervision and support to each customer. If I lived closer I would certainly become a loyal monthly customer.
Two thumbs up for great customer service as well as a sparkling car. Kudos to Mark.

 

[KC Shank]

I am not sure where you get the 'reliability issues information'. Vast majority of issues are wish lists to improve functionality, efficiency, rather than car reliability. Those are few and far between. Have had mine for 9 months and never "didnt work" but have had several software glitches that I just had to be patient until they were fixed. No different than the Tesla Model 3 we have had since 2018. Car is an amazing driving experience. I have had mobile out once and they flew a mechanic out to fix one issue. I'd say that is pretty darned good. With most recent user interface 2.0.x software, most of the really frustrating software problems are fixed. Lucid early buyers are rich, Type A, and vocal. Vast majority would not give up their car. They want it better. It is getting there. That does NOT mean it is bad. I challenge you to find a better EV after reviewing their forums in depth. Even the great Tesla. Finally, you will no longer be a beta tester. With 2.0, we are beyond that. New features are coming for sure but the really painful points are mostly behind us. No car is perfect. I have 2000 mi on my Air GT. Best of luck on your decision.

I totally agree. I bought a Tesla in 2015 (fairly early adopter) and had some minor issues. I have had my Lucid for 5 months and it has been a total joy. Did have some minor issues which the Chicago studio rectified quickly and gave me a rental car while they serviced my car (wind noise on driver's window). Focus seems to be on people who have had problems and not those of us who love to drive it.

 

[Mata Hari]

Happy to trade my 2020 Model XLR for it.

 

[orthobonz]

I have had my GT for four months. Two small mechanical problems (exterior trim not installed properly at frunk and a rear window crack) that were corrected. Car was crated at my home and taken to the nearby service center. Was given a Tesla 3 as a loaner. [A nice functional vehicle with inadequate power, upfit, and range.] GT was returned via flatbed/crate in 7 days with both problems corrected. Before Version 2.0 upload, had several problems with Nav System and Entertainment modules that are 96% fixed. OTA updates are occurring almost twice a week with noticeable improvement in software functionality. The response of the local service tech and team has been outstanding. As an early adopter, I consider the car's level of performance and fitout very good. The latest SXM beta upgrade works well with the exception that it doesn't display a running list of available channels.

Still waiting for CarPlay.

Lucid needs to decouple the dash and pilot screens. Nav should be continued on dash while Entertainment could be on pilot screen so that the passenger can manage Entertainment independent of the Nav function. Lucid needs to have a dedicated Homelink button on the dash that doesn't disappear when in Reverse gears. These are software issues that are "first world" problems that I expect to be rectified over the next year.

Compared to the Tesla S.... well this isn't fair to Tesla!!

 

[yellowchevy66]

Very concerning two nights ago, I updated the software to the most recent then the next morning, there is a yellow warning, “drive train issue”,
upon reboot it disappeared, and just a subtle small “!” remained.
I then drove the car and called Lucid and within half a mile of my home, the car went into a “red alert” statement that the car will power down in two minutes. I pulled over immediately.
I contacted the customer service again. They talked me through another reboot.
the yelllow “!” never went away. Lucid customer service recommend that I drive it back to the house. Upon my arrival to my driveway again the car just went into the “two minute warning” and another total shut down

This is very concerning. Obviously, it’s a software glitch. T he car was Tip top until I did the upgrade the night before.
Lucid picked up the car and is currently in Las Vegas service center. We will see,
very disturbing how this car gave no notice when I went into the “force shut down”
there was no way to override it.
Had I had been on the freeway, It would’ve been a health and safety issue. As you know to do a reboot, you must walk away from the vehicle far enough to separate the key fob from the car so it goes into a deeper sleep as lucid customer service calls it.

It’s obvious that we are all first generation beta testers with this new technology. I will say, that Lucid Customer services is still excellent and they’re still making that a priority. The Las vegas service center is an A+.
I hope we get past the “beta test phase “ we are all suffering and the car needs to becomes more reliable. They are slowly downloading and giving us higher end options over time. For example, the (highway assist) function only became available this last month and the car’s been out for six months.
More to come, I’m sure

I understand what you are saying, I will come out to my car in the morning and see there is an update to be done, I will drive to my office and then do the update, and it is really a small thing that is being updated. I have wondered if I should only do an update at home, because I do not want to get stuck at work with a car that will not drive or has a software glitch. I also was notified about the towing eye recall, was told by support that Lucid may have to take my car to a service center, and give me a rental. I am in Augusta, GA, service tech is out of atlanta.

 

[vhillmd]

Very concerning two nights ago, I updated the software to the most recent then the next morning, there is a yellow warning, “drive train issue”,
upon reboot it disappeared, and just a subtle small “!” remained.
I then drove the car and called Lucid and within half a mile of my home, the car went into a “red alert” statement that the car will power down in two minutes. I pulled over immediately.
I contacted the customer service again. They talked me through another reboot.
the yelllow “!” never went away. Lucid customer service recommend that I drive it back to the house. Upon my arrival to my driveway again the car just went into the “two minute warning” and another total shut down

This is very concerning. Obviously, it’s a software glitch. T he car was Tip top until I did the upgrade the night before.
Lucid picked up the car and is currently in Las Vegas service center. We will see,
very disturbing how this car gave no notice when I went into the “force shut down”
there was no way to override it.
Had I had been on the freeway, It would’ve been a health and safety issue. As you know to do a reboot, you must walk away from the vehicle far enough to separate the key fob from the car so it goes into a deeper sleep as lucid customer service calls it.

It’s obvious that we are all first generation beta testers with this new technology. I will say, that Lucid Customer services is still excellent and they’re still making that a priority. The Las vegas service center is an A+.
I hope we get past the “beta test phase “ we are all suffering and the car needs to becomes more reliable. They are slowly downloading and giving us higher end options over time. For example, the (highway assist) function only became available this last month and the car’s been out for six months.
More to come, I’m sure

T. Alamo MD
I have had my Air GT for 5 months, got 7100 miles on it. Never had a major software glitch that made the car stop functioning, but I totally agree and I have stated to other Lucid Forum users that the first 5000-10,0000 Lucids are “beta testers”. This was not unlike Tesla with the model S in 2012-2013. I hate the Lane correction feature so much, that I have disabled it. The Glass and Pilots screens will off and on intermittently when streaming Spotify or from my cell via Bluetooth. Don’t even try Navigation! The volume control in the steering wheel and dashboard ( roller volume) control is painfully slow to react. But, I still love the car!
As long as the company continues to make cars, the software will improve with time. I also agree with you regarding Lucid service. I have had no problems with the service.
Funny, I remember a T. Alamo at my Southern California medical school.

vhillmd